Patron self-serve redemption online: passes can be redeemed for tickets by the patron online, by using the link in their confirmation email, then proceeding with their ticket transaction, or by inputting their pass code during the ticket transaction. The order will be adjusted automatically as the pass is used.

Box Office redemption**: A box officer can input the patron's pass code in the code entry field on the box office screen to apply the pass to their order. 

BOX OFFICE 828-692-1082**
*NC Sales Tax is not included in ticket prices
** Tickets purchased via our box office window or by phone will incur a $2.00 per ticket fee.
To exchange a previously purchased ticket, please click here.

The Box Office** is open weekdays Wednesday through Friday from 9am - 5pm.  The box office opens one hour before curtain on a performance day and closes ten minutes after the start of the show.

Curtain times are 7:30 PM Thursday-Friday and 3 PM Sunday, unless otherwise noted.

*NC Sales Tax is not included in ticket prices
** Tickets purchased via our box office window or by phone will incur a $2.00 per ticket fee.

Ticket purchases must be secured with cash, check, or credit card. All major credit cards are accepted. All sales are final. No refunds.

PLAY PRICING

MUSICAL PRICING

*NC Sales Tax is not included in ticket prices
** Tickets purchased via our box office window or by phone will incur a $2.00 per ticket fee.

Group Discounts

*Only one form of payment and one contact person is acceptable for group sales.

**Group sales are only available by visiting or calling the Box Office at (828) 692-1082. A performance may be deemed closed to groups 24 hours before a performance or when a certain number of tickets are sold.

***All discounts are off the regular, undiscounted ticket price. Group rates do not apply to Student Theatre productions. Prices vary for the Guest Artist Series and Company Projects. Group discount rates may not be combined with other discount offers, including, but not limited to: subscription discounts, senior and student ticket prices, promotional discounts, etc.

It pays to be a Season Ticket holder. Patrons with Season Tickets make reservations before the general public, have access to the best seats, pay no convenience fees, receive discounts on additional tickets, and pay only a portion of what it would cost to buy tickets for the entire year. Plus, they experience not one, but five incredible productions throughout the year.

Hendersonville Theatre is wheelchair accessible. If you or a member of your party requires wheelchair-accessible seating, please make your reservations through the Box Office by calling (828) 692-1082.

The Box Office is open on a performance day opens one hour before curtain and close ten minutes after the start of the show.

Curtain times are 7:30 PM Thursday-Friday and 3 PM Sunday, unless otherwise noted.

All audience members, regardless of age, must have a ticket.

We strongly recommend children under the age of 4 not attend productions other than those designated as toddler friendly. Toddler friendly performances, if available, will be noted on a particular production’s informational page.

If you have any questions about content, age-appropriateness or stage effects (such as strobe lights or loud noises) that might have a bearing on patron comfort, please contact the box office at 828-692-1082.

For the comfort of our audience, any patron making a disturbance during a show will be asked to step out of the auditorium— regardless of age.

As a courtesy to other patrons, late arrivals may not be seated in their ticketed seats once the performance has begun. Late seating is at the discretion of the house manager. Additionally, late arrivals may be asked to delay their entrance until a suitable moment within the production.

Tickets are only valid until the curtain time printed on the front of the ticket. Empty seats at that time may be resold and no refund will be issued for late arrivals. Late arrivals may be seated in different seats for the first act or for the entire performance depending on seating availability.

Please call the Box Office if you know that you will be delayed.

All ticket exchanges may be done at the Box Office or online, subject to seating availability. Tickets may be exchanged for another performance of the same production. Exchanges must be issued at least 24 hours prior to the original performance.

After the exchange, the customer’s original tickets will no longer be valid. The Box Office will ask the customer to either surrender the original tickets or destroy them as soon as possible.

All exchanges are subject to a $1 per ticket exchange fee. Fixed Season Ticket holders will receive one (1) free exchange during the season.

In case of emergency, we may (at our discretion and ONLY at the Box Office) allow the customer to use his/her tickets for another performance if tickets are available. Ticket exchange fees still apply.

Some performances may sell out. In those situations, the Box Office may create a standby list. Phone calls will be made to those on the standby list, should seating become available, until two hours before the performance.

Patrons are welcome to visit the Box Office, open one hour before curtain, to check in for that performance’s standby. Tickets will be released, should they become available, to those in the lobby in the order that they checked in. Phone calls will not be made the hour before a performance.

We reserve the right to release all unclaimed tickets at curtain time to those on the standby list. Please call the Box Office if you know that you will be delayed.

The Box Office will issue no refunds. Customers may surrender unused tickets to the Box Office within 24 hours before or after the performance date/time to receive a tax-deductible donation letter.

All sales are final. No refunds.

If you are unable to use your tickets, we encourage you to give them to friends and family. Tickets purchased online and at the Box Office may be exchanged for another performance of the same production. Customers may also surrender unused tickets to the Box Office within 24 hours before or after the performance date/time to receive a tax-deductible donation letter.

Unused tickets are only valid until the curtain time printed on the front of the ticket. Empty seats at that time may be resold and no refund will be issued.

“The show must go on.” At Hendersonville Theatre, it is normally our policy to not cancel performances due to bad weather.

As a result, we urge our ticket holders to make every effort to attend their ticketed performance. Should this prove impossible, please call the Box Office as soon as possible before the performance. Should the Box Office be closed, please leave a message. Alternative arrangements will be made when possible. We cannot guarantee that seating will be available for an alternate performance.

Refunds will not be issued for bad weather unless the theatre cancels the performance because of emergency circumstances.