FREQUENTLY ASKED QUESTIONS
Where is Hendersonville Theatre? Our 117 seat theatre is located at 229 South Washington Street in Hendersonville, NC. Hendersonville Theatre is located about half an hour south of Asheville, 40 minutes north of Greenville.
Can I purchase tickets online? Yes, individual tickets can be purchased for all of our shows, click here. For large group tickets, please contact our Box Office at 828-693-1082.
Who do I call at Hendersonville Theatre? For information on upcoming events or to purchase tickets, call the Box Office at 828-692-1082 or click here to purchase tickets online. For anything related to donations and support, contact Michele Stukes at michelestukes@HVLtheatre.org. For media, advertising or other communication requests, contact Victoria Lamberth at victorialamberth@HVLtheatre.org. For all other inquiries, please call 828-692-1082 or email us at info@HVLtheatre.org.
Where can I locate a seating chart? Please click here to be directed to our seating charts page.
How will I get the tickets I purchased? Hendersonville Theatre sends all tickets via email. Upon arrival, please have your tickets on your screen or printed in hand as you enter the theatre. If using a mobile device, it is important to adjust the screen brightness to 100% for expedited scanning.
When can I see a show at Hendersonville Theatre? HT is open year round and offering shows on Fridays, Saturdays and Sundays, as well as occasional activities and events during the week. To see our schedule, please visit our calendar page.
How can I find out what’s happening at the Hendersonville Theatre? We send out emails and newsletters once a month that includes updates on all happenings at HT. We also stay active on social media (Facebook, Instagram, Twitter and YouTube) and on this website. To subscribe for our email list, click here.
What are the Box Office hours? Our box office is open from Wednesday to Friday from 10 am to 5 pm and 90 minutes prior to the show time. If you are unable to reach us, please leave a message at 828-692-1082 or email us at info@HVLtheatre.org, and we will reach back out to you as soon as possible.
Can I bring children to the theatre? We strongly recommend children under the age of 4 not attend productions other than those designated as toddler-friendly. Family-friendly performances, if available, will be noted on a production’s informational page. You can also find rating for all our main stage productions on these pages. If you have any questions about content or age-appropriateness, please contact the box office at 828-692-1082. For the comfort of our audience, any patron making a disturbance during a show will be asked to step out of the auditorium— regardless of age.
Are discounts available? Yes! We offer discounts for groups, military and veterans. For more information about these or other special packages we offer, please contact the Box office at 828-692-1082.
Can my tickets be refunded or exchanged? All tickets are non-refundable and can only be exchanged for a different date of the same production. Tickets will be charged a $3 per ticket exchange fee for date/time changes, and require at least 48-hours notice prior to your currently scheduled performance.
I ordered online or over the phone, why did I have to pay a service fee? There is a $4 per ticket service fee for all ticket orders, which includes NC sales tax. These service fees help keep our Box Office running and pay for things like ticket-selling software, server maintenance, and employee labor. We do our best to keep these fees as low as possible.
How do I get in touch with someone during a performance in the event of an emergency? Please call the main theatre number at 828-692-1082 and we will do our best to get a message to a patron in the audience.
Can I take photos or videos during a show? Cameras (photo or video), and tape recording equipment are not allowed in the auditorium. Please check any equipment of this type at our box office and pick it up as you leave the performance. NO CELL PHONE VIDEOTAPING IS ALLOWED.
Is there concessions and alcohol at Hendersonville Theatre? Yes, there are! Located in our lobby, we have a full concession shop which serves snacks, refreshments and beer, wine, cider and other beverages available for purchase prior to performance and during intermission. No outside food or beverages are permitted in the theatre. Concession items purchased at the theatre are permitted inside the auditorium. For meals before or after the show, check out the excellent options in downtown Hendersonville, just a few minutes’ walk from the theater!
Is there parking at Hendersonville Theatre? We have parking right at the theater that we offer to our patrons for free! Parking is available on the street in front of the theatre and in our lot at the back of the theatre. All parking areas are first come, first serve, so we recommend arriving early to secure a prime spot.
Do you have a smoking area? By city ordinance, smoking is not allowed in the building. Containers are placed outside the entrance lobby and courtyard lobby doors for your convenience.
How accessible is the theatre? Please see our accessibility information page.
What types of groups enjoy coming to HT? Motor coach tours, church groups, senior citizen groups, civic groups, specialty, schools, office parties, reunions and your organization! See our Group Sales section for more information.
What is the Dress Code? We welcome a range of attire choices. Dress is generally casual but feel free to dress up fancy if you feel inclined! You certainly won’t be the only one. We recommend bringing a sweater or a jacket as we keep the theater cool for the comfort of all present.
What else is there to do in Hendersonville?
Hendersonville is a very historic and cultural town. It offers shopping, outdoor activities, artist studios and galleries, museums, wonderful dining and more! Click HERE for more resources to help plan your visit.
My dog loves listening to music, can I bring him/her? Even though we love animals, they’re not allowed on property. We do, however, make an exception for trained service animals.
Does Hendersonville Theatre allow service animals? Yes; service animals as defined by the American with Disabilities Act are welcome inside the theater and must remain on a leash, or in a harness, at all times. A service animal must sit under the guest’s seat, or at his/her feet, and is not permitted to sit in the aisle or on seats. A guest whose service animal poses a threat to the safety of other guests and/or staff may be asked to escort the animal off the premises. Please note that emotional support, therapy, comfort, companion animals or service-animals-in-training are not considered service animals under the ADA. If you intend to bring a service animal to an event, please notify the Box Office at the time of purchase so that we can help identify the most suitable seating location for you.
How to I work with Hendersonville Theatre? Actors, Directors, Choreographers, Music Directors, Designers and Technicians: season auditions and interviews are held each winter. Submit headshot and resume to victorialamberth@HVLtheatre.org and stay tuned to this website and our Facebook page for details and opportunities. Administrative positions: Posted on here on an as needed basis.
How does one become a volunteer for Hendersonville Theatre? Volunteering is a great place to start. See our volunteer section for more information.