Ticketing Policies

TICKETING POLICIES

Please note: ticketing policies are subject to change. All sales are final, however ticket exchanges for any reason are available with 24 hours advance notice for the same show. Exchanges may be subject to fees or an increase in ticket price. If you or someone in your party are unwell, we ask that you not attend the theater for the wellbeing of our staff, artists, and audiences. Please inform the box office to help you with your exchange. 

Seating Chart

Ticket Prices

PLAY PRICING

Section A

Adults: $25

Youth/Student/Military*: $20

Section B

Adults: $20

Youth/Student/Military*: $18

Section C

All: $17

MUSICAL PRICING

Section A

Adults: $30

Youth/Student/Military*: $25

Section B

Adults: $25

Youth/Student/Military*: $22

Section C

All: $21.25

*Military Discount valid for active and veterans. 

All Ticket Sales Will Incur NC Sales Tax and a Service Fee of $3.00 per ticket.

Ticket purchases must be secured with cash, check, or credit card. All sales are final. No refunds.

All audience members, regardless of age, must have a ticket.

Group Sales

A 10% group discount is available for parties of ten or more. Only one form of payment and one contact person is acceptable for group sales. A performance may be deemed closed to groups 24 hours before a performance or when a certain number of tickets are sold. Please note: Discount and blackout dates may vary and are specific to each show in our season. All discounts are off the regular, un-discounted ticket price. Group discount rates may not be combined with other discount offers, including, but not limited to: subscription tickets, flex passes, promotional discounts, etc.

Exchanges

If you need to exchange your tickets for any reason, please contact the box office at (828) 692-1082 at least 24 hours in advance of your scheduled performance. You may exchange tickets for another performance of the same production, subject to seating availability. We recommend you consult the performance calendar before placing an exchange request in order to help expedite the request. Additional payment may be required if there is any difference in ticket pricing. All exchanges are subject to a $1 per ticket exchange fee. 

If you or someone in your party are unwell, we ask that you not attend the theater for the wellbeing of our staff, artists, and audiences. Please contact our box office at (828) 692-1082 regarding your tickets. 

Ticket Donations

Hendersonville Theater is proud to support our community through ticket donations. Any unused tickets will be donated to the theatre and used to support the arts in Henderson County. You will receive a tax-deductible donation letter for the price of your ticket.

Late Arrivals & Standbys

Please arrive 15 minutes before the show is scheduled to begin. As a courtesy to other patrons, late arrivals may not be seated in their ticketed seats once the performance has begun. Late seating is at the discretion of the house manager. Additionally, late arrivals may be asked to delay their entrance until a suitable moment within the production. Tickets are only valid until the curtain time printed on the front of the ticket. Empty seats at that time may be resold and no refund will be issued for late arrivals. Late arrivals may be seated in different seats for the first act or for the entire performance depending on seating availability. We suggest that you call the Box Office at (828) 692-1082 if you know that you will be delayed. Some performances may sell out. In those situations, the Box Office may create a standby list. The Box Office will call those on the standby list, should seating become available, until one hour before the performance. Patrons are welcome to visit the Box Office, open one hour before curtain, to check in for that performance’s standby. Tickets will be released, should they become available, to those in the lobby in the order that they checked in. Hendersonville Theatre reserve the right to release all unclaimed tickets at curtain time to those on the standby list. 

Flex Passes

Upon purchase of a Flex Pass, each patron will receive a confirmation email with a code. You may then proceed to our ticketing page to pick your seats and shows. Upon check out, you will enter the code from your email in the field for “promo code.” You may also use the link in their confirmation email to make your seat and show selection. Your order will be adjusted automatically as the pass is used. You may also call our box office at (828) 692-1082 with your code, and we would be happy to complete your order. 

Weather Cancellations

“The show must go on.” At Hendersonville Theatre, it is normally our policy to not cancel performances due to bad weather. As a result, we urge our ticket holders to make every effort to attend their ticketed performance. Should this prove impossible, please call the Box Office as soon as possible before the performance. Alternative arrangements will be made when possible. We cannot guarantee that seating will be available for an alternate performance. Refunds will not be issued for bad weather unless the theatre cancels the performance because of emergency circumstances. In the event of a cancellation, the Box Office will notify all ticket holder immediately by email. 

Box Office Hours

The Box Office s open weekdays Wednesday through Friday from 9am – 5pm.  The box office opens one hour before curtain on a performance day and closes ten minutes after the start of the show.